Citroen Confidence

CITROËN Confidence Service Price Promise

When it comes to peace-of-mind, there is no substitute for quality and certainty. With an extensive history in automotive manufacturing dating back to 1919, Citroen knows what's important when it comes to servicing your Citroën.

Citroen Confidence Service Price Promise provides you with a quality service for a maximum price nationally for each of the first five (5) scheduled services* (conducted annually or at specified km milestones, whichever occurs first).

When your vehicle's scheduled service falls due, visit the Citroen Australia website, select your vehicle and the appropriate service interval from the service price calculator and that is the maximum price you will pay for the service interval selected at participating Citroen Authorised dealers*.

With Citroen Confidence Service Price Promise you'll know the maximum price of your next standard scheduled service and we will ensure that the price remains valid for whole of the calendar year.

To determine the cost of your Citroen's next scheduled service please use the below service quote calculator or try the VIN Lookup Tool.

To see current pricing, for vehicles purchased after 1st August 2017, please select your model

C Range

CITROËN C3

CITROËN C4
PICASSO

CITROËN GRAND C4
PICASSO

CITROËN C4
CACTUS

CITROËN Berlingo

By servicing your vehicle within the authorised Citroen dealer network you can be sure that your Citroen is being cared for by trained technicians. The Citroen dealer network has the technical expertise and equipment to service your Citroen to manufacturer's specifications, thereby helping to maintain the highest of quality standards. There is also the reassurance that comes from knowing that they will be using genuine parts.

When servicing at your authorised Citroen dealer your Citroen Confidence Service Price Promise Program quote is fixed until 31st December 2019.

*Citroen Confidence Service Price Promise Program applies to all new Citroen vehicles sold on and from 1 August 2017 and is available at participating Citroen dealers.

The published price covers all standard scheduled service maintenance items listed under Service Operations at www.citroen.com.au including genuine Citroen parts, labour, fluids & lubricants and sundries as well as inspections and adjustment of all items listed for that service interval.

Items not covered in the published price include (but are not limited to)

additional service schedule items that may be required due to the vehicle having been driven in arduous or severe conditions,
items replaced which are subject to wear and tear eg batteries, ball joints, light bulbs, wiper blades, brake pads, shock absorbers, tyres, wheels, clutches, wheel bearings etc.,
adjustments that may be required from time to time as a result of normal usage such as noises and vibrations, door, boot and bonnet alignment, wheel alignment and tyre balancing, lock adjustments and headlight alignments,
repairs required due to damage caused by accidents, use of non- genuine parts and accessories, poor quality or unsuitable fuel and
modifications or conversions by companies not approved by Citroen.

For full Program Terms and Conditions click here.

For new Citroen Vehicles sold between 1 January 2015 and 1 August 2017, the Citroen Capped Price Service program will continue to apply. To see terms and conditions of the Citroen Capped Price Service Program visit: Citroen CPS

Terms and Conditions

The Citroen Confidence Service Price Promise Program (Program) is a Program designed to give prospective purchasers and owners of Citroen vehicles increased transparency around scheduled service costs so that they can make informed choices based on how they service their Citroen. The Program sets the maximum price you will pay for each of the first 5 standard scheduled services, as set out at www.citroen.com.au (subject to terms and conditions).

The Program applies to new Citroen vehicles sold on and from 1 August 2017. The below table sets out the recommended service intervals for new Citroen vehicles that will be eligible under the Program ("Eligible Vehicles"):

Model	kW/Fuel Type	Service Interval
C3 1.2 Litre	81 Kw Petrol	12 months/15,000Km
C4 Cactus 1.2 Litre	81 Kw Petrol	12 months/15,000Km
C4 Cactus 1.6 Litre	68 Kw Diesel	12 months/15,000Km
Grand C4 Picasso 1.6 Litre	121 Kw Petrol	12 months/20,000Km
Grand C4 Picasso 2.0 Litre	110 Kw Diesel	12 months/20,000Km
Berlingo 1.6 Litre	72 Kw Petrol	12 months/20,000Km
Berlingo 1.6 Litre	66 Kw Diesel	12 months/15,000Km
Berlingo 1.6 Litre	73 Kw Diesel	12 months/15,000Km

Even if you don't drive far enough to cover the distance between recommended time-based service intervals, you should still service the vehicle according to the time periods set out above. Conversely, if the distance between recommended kilometre-based service intervals is travelled in a time period shorter than the recommended time based intervals, the vehicle should still be serviced according to the recommended kilometre-based intervals above.
The Program applies to the following five (5) eligible scheduled services only:

For vehicles with 12mth/15,000 klms standard scheduled service intervals:
- 12 months / 15,000km Scheduled Service
- 24 months / 30,000km Scheduled Service
- 36 months / 45,000km Scheduled Service
- 48 months / 60,000km Scheduled Service
- 60 months / 75,000km Scheduled Service
Or

For vehicles with 12mth/20,000 klms standard scheduled service intervals:
- 12 months / 20,000km Scheduled Service
- 24 months / 40,000km Scheduled Service
- 36 months / 60,000km Scheduled Service
- 48 months / 80,000km Scheduled Service
- 60 months / 100,000km Scheduled Service
Under the Program each of the above scheduled services will be carried out for a maximum of the Program price published on www.citroen.com.au ("Published Price"). Nothing within these terms and conditions prevents individual participating dealers from charging less than the Published Price for any of the services.
The recommended service must be carried out within 1 month or 2,000kms of the recommended time/mileage parameters to ensure that the vehicle complies with the Citroen servicing guidelines. If you miss a scheduled service interval, the Published Price for that particular service will no longer be available, however the Published Price for the next standard scheduled service will become available. It is important to note that if you miss any standard scheduled services, additional work may be identified at the next scheduled service interval which is not included in the Published Price for the subsequent service.
The Published Price covers all standard scheduled service maintenance items for the relevant service interval as listed under Service Operations on the Citroen Australia website www.citroen.com.au , including:
- genuine Citroen parts,
- labour,
- fluids & lubricants, and
- Sundries
The Published Price does not cover:
- additional service schedule items that may be required due to the vehicle having been driven in arduous or severe conditions. By way of example:
  - Continuous door to door use
  - Urban use with regular slow speeds below 20 kilometers per hour
  - Repeated short journeys (less than 10Kph) with a cold engine (following a stop of more than 1 hour).
  - Extended use in;
    - Hot climate above 30 degrees Celsius
    - Cold climate below -15 degrees Celsius
    - Dusty conditions
  - Use with poor quality fuel
- items replaced which are subject to wear and tear. As an example, these items include, but are not limited to, batteries, ball joints, light bulbs, wiper blades and inserts, fuses, drive belts, brake pads, brake linings, brake disc rotors, shock absorbers, tyres, wheels, clutches and wheel bearings.
- On vehicles fitted with self fill AdBlue� system, the AdBlue� is not included as part of the servicing schedule or Published Price. The self fill AdBlue� system can be identified by a secondary blue filler cap located within the fuel filler flap area.
  - If you would like assistance with refilling this consumable product, please contact your dealer for a quote to replenish your system.
- adjustments that may be required from time to time as a result of normal usage such as noises and vibrations, door, boot and bonnet alignment, wheel alignment and tyre balancing, lock adjustments and headlight alignments.
- inspections and checks as required by State authorities for vehicle registration.
- repairs required due to damage caused by accidents, use of non- genuine parts and accessories, poor quality or unsuitable fuel, modifications or conversions by companies not approved by Citroen.
Should any additional work not covered by the Published Price be required, you will be advised of the additional costs, and your approval sought, prior to any work commencing.
The Published Price includes GST. Any change to the GST rate will affect the total price of the service.
Published Prices are valid to 31 December in the relevant calendar year. Prior to the 1st January each year, Citroen Automobiles Australia will review the Published Prices and may publish new maximum prices for a specified Schedule Service(Service Operations as listed at www.citroen.com.au) that will be applicable on and from, 1 January in the following calendar year.
Published Prices will only be published for the first 5 standard scheduled services for each new Citroen sold on or after 1 August 2017. The Program does not apply to the 6^th standard schedule service and onwards.
The Published Price will be honoured at all participating authorised Citroen dealers throughout Australia only.(See Participating dealers at www.citroen.com.au/find-a-dealer/)
The Published Price is applicable to Eligible Vehicles imported and distributed by Citroen Automobiles Australia and originally sold by its authorised dealer network on and from 1 August 2017.
For new Citroen Vehicles sold between 1 January 2015 and 1 August 2017, the previous Citroen Capped Price Service program will continue to apply. To see terms and conditions of the Citroen Capped Price Service Program visit : Citroen CPS

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